|
VoIP stands for "Voice over IP" or "Voice
over Internet Protocol." It uses the Internet and data networks
to send and receive calls and faxes. Because it uses your existing
high-speed Internet connection, it offers great savings on long distance
and international calls.
D:)COM is a local and long distance calling service
provided by SysMaster Corp. that uses the latest technology to combine
voice and internet networks to provide quality, reliable and cost-effective
inbound and outbound long distance calling solutions. You can use
your regular phone or cell phone as well as D:)COM's softphone to
use all of its services.
Caller-id is an unique number that is provided to
you at sign-up. Through it, other D:)COM members can call you directly
on your softphone (if it is running).
Yes. Individuals and corporations with moderate
to large long distance or international call usage can enjoy significant
savings, depending on call volume – 20%, 30%, or 50% or more.
The softphone is an application that runs only on
Microsoft Windows platform. It is an application ('.exe' file) that
can be downloaded from norfa.com. In order to run it, you will need
a headset with a microphone.
No. Using D:)COM, you can connect to parties using
any telephone technology.
It depends. If you are using the D:)COM softphone,
your computer must be running in order to receive calls. If your
computer is not on or you are unavailable, the call will be directed
to your Voicemail. If you are using a device that works without
a computer such as an IP phone or a telephone adapter, calls will
be directed to that device; unanswered calls will be directed
to your Voicemail.
Yes, your D:)COM account provides you with complete
portability. You can access D:)COM from anywhere in the world using
D:)COM’s softphone or a phone adapter. To access D:)COM’s
softphone, simply log into your account and press the phone icon.
The softphone automatically installs. To use a phone adapter,
just plug it into any high-speed Internet connection and place
calls.
The D:)COM service routes your incoming and outgoing voice calls
right alongside the data being sent to or from your computer. Thus, you can make and
receive calls while you use your computer to access the Internet. D:)COM uses advanced
audio compression techniques to minimize the data traffic caused by voice calls and
maximize the bandwidth available for your other Internet traffic.
D:)COM uses two types of service numbers - private and public. A Private Service Number is generated when you
subscribe for any of D:)COM's services. That number is associated with a specific service and uniquely identifies both the
service and the subscriber. Private Service Numbers are directly accessible from within D:)COM, i.e. if you or your friends
dial a private service number using D:)COM's softphone they will be connected to the service. A Public Service Number is an
actual telephone number that can be dialed from any phone. You need a public service phone if you want to access a given
service from outside D:)COM.
To get a Private Service Number simply subscribe for any of D:)COM's services and such number will be provided.
To subscribe, go to www.norfa.com and log in to your account. Select the Control Center page, check the checkbox corresponding
to a service of your choice and press the Update Services button. The page will refresh and you will see the assigned private
service number next to the selected service.
To get a Public Service Number, go to www.norfa.com and log in to your account. Select the Control Center page,
click on the Request Service Numbers button, and click on the Request New Number button. The page will refresh and you will see
your Public Service Number in the upper right part of the page. Please note that Public Service Numbers are not free - you have
to pay a monthly fee for keeping them.
To release a Public Service Number, go to www.norfa.com and log in to your account. Select the Control Center
page, click on the Request Service Numbers button, and click on the Release Number button corresponding to the Public Service
Number that you wish to release. The page will refresh and the Public Service Number will be released.
To access any of D:)COM's services through a Public Service Number you have to first link your Public Service
Number with the chosen service. To do that, go to www.norfa.com and log in to your account. Select the Control Center page,
click on Request Service Numbers button, check the checkbox next to the service that you want to access through your Public
Service Number, and click on the Update button. Now you can access the service of your choice through dialing your Public
Service Number.
Your D:)COM service number is displayed on your account page at http://www.norfa.com. Simply go to the web site and log into your account.
Both DSL and cable modems provide sufficient bandwidth to support the D:)COM service.
No, you do not need a static IP address to enjoy the advantages of D:)COM. D:)COM is designed to work in a dynamic address (DHCP) environment,
such as that available with most home gateway routers.
No, with D:)COM you can call any phone number that you can call with a traditional phone. Calls to regular phones are
charged on a per minute basis while those to other D:)COM users are free.
No, the device is configured to obtain an IP address via DHCP.
No, there is no term-commitment. You may cancel your service at any time.
No, you cannot receive collect calls using D:)COM.
We bill calls on a per minute basis, rounding up to the next whole minute. There is no minimum call duration. Check our Low Rates here.
Not necessarily. With a telephone adapter you can use many of D:)COM services directly. You will need a computer however if you intend to use advanced features and to manage your account.
D:)COM currently supports Cisco ATA 186 and Sipura SPA-2000.
D:)COM currently supports Polycom SoundPoint IP 500 and Grandstream BulgePhone 100.
No, your D:)COM number(s) will not be listed in a phone book.
Dial 011 + country code + number.
Typically, no. All telephony hardware including high-speed modems (DLS or cable), computers and phone adapters require electricity to operate.
You'll find the quality is as good, if not better!
Because signals are transmitted and received digitally over the Internet,
the quality may very well exceed what you're currently getting.
Yes, all calls are sent securely through D:)COM's
VoIP network.
D:)COM is a worldwide service. You can subscribe
for it and use it from any place connected to the Internet. To use
the service with regular phone, please, check for access numbers
for your area.
Yes. You can receive calls only on your softphone
D:)COM software if it runs on your computer. D:)COM offers a voicemail
service, where you can receive calls if you are not available when
called.
To reach you, the calling party will simply dial
your caller id and if your D:)COM softphone is running, the softphone
rings, you pick it up and start talking.
No.
One month.
To use a D:)COM service, you will have to first subscribe
for it using the Control Center page. Next you will have to pay the
fee for the selected services for one month in advance. The services
use "prepaid" plan model of payment.
You can sign up online at www.norfa.com. To sign
up
D:)COM accepts credit card payments from Visa, Master
Card, and American Express. Also accepted are Paypal payments.
When you sign up, you will be asked for your preferred
username and password. If this username is available, we will create
your account with this username and password. Upon sign up, a PIN
number will be provided. It can be used to log into the web site
as well as make phone calls.
Once you login into the D:)COM web site, you are
immediatelly served information about your account balance and call
activities.
If you have a router with firewall installed to
connect to the Internet or if you using the service in a corporate
environment, D:)COM provides a NAT traversal feature that allows you
to use the softphone in such environments.
D:)COM is compatible with Internet services such
as Dial-up 56Kbits/sec, DSL, or Cable.
The best way to get your question answered or problem solved is to email
us at support@norfa.com. If a phone call is necessary, one of our customer service representatives will contact you.
|
